• Testimonials … • Contact Us … • FAQ … • Site Map … • Glossary …	Paul Levesque "Creating a flashpoint of contagious enthusiasm in customers and employees"
	Expertise: Customer Service • Employee Motivation • Corporate Culture Fee Range: $5,000 to $10,000 Location: California     Video Why do some businesses enjoy a constant buzz of excitement—and why isn’t yours one of them? Most business organizations think of “customer service” and “employee motivation” as two separate and unrelated problems, each with its own set of solutions. This is why so few of these solutions have made things better in any lasting way, and in the long run may even have made things worse. Paul Levesque has devoted twenty years of his life to the study of what he describes as “flashpoint businesses”—the kind in which motivated workers drive up customer satisfaction, and positive feedback from happy customers drives up employee motivation.

	The flashpoint effect is like a chain reaction of contagious enthusiasm, and Paul spells out how to get the chain reaction started and keep it going in your workplace. Hear weekly podcasts of Paul Levesque speaking on culture shift at: http://www.managesmarter.com/msg/index.jsp Programs with Brief Descriptions Customer Service From The Inside Out How to Create a Turbo-Charged Flashpoint Culture In Any Organization An End To Employee Cynicism How to Turn Demotivated Employees Into Customer Service Dynamos How Small-Business Davids Can Conquer Corporate Goliaths How to Use Customer Service To Gain The Ultimate Competitive Advantage For over ten years Paul served as an executive consultant with the Achieve Group, (later part of Times Mirror Training International, and today known as Achieve Global). As lead instructor at Achieve’s Service Quality Academy, he helped over 350 corporate clients plan and implement their customer focus initiatives. In association with Novations Inc., he continues to deliver executive workshops based on his groundbreaking flashpoint approach. Paul has delivered keynote speeches to business leaders from Morocco to the Baltic Sea, across Europe and Australia, and in most major American and Canadian cities. Articles he’s written have appeared in such publications as Quality Digest, Canada’s national newspaper The Globe and Mail, England’s Personnel Today Management Resources Guidebook, and on the entrepreneur.com and MSNBC.com websites. A series of commercially-distributed video tapes in which Paul appears as on-camera host includes Spectacular Service: A Question of Attitude (International Tele-Film, 1992) and The Power of Customer Focus (International Tele-Film, 1995). Client Testimonials: "I recommend Levesque’s carefully structured and well proven approach to anyone who is serious about making service quality Champions of all their people, and committed to harnessing their creativity as a powerful force for change." -- Mike Johnson, managing director, TGIFriday’s Restaurants "Paul Levesque is beyond dynamic! He hits a ‘home run’ with any and every group." -- Rhonda Lawson, Vice President, Lesco, Inc. Articles: • 4 Steps to Spectacular Customer Service • A Sure-Fire Shortcut to Competitive Advantage • The 5 Biggest Customer Service Blunders of All Time • Turn Your Employees Into Customer Service Dynamos Books:
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