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Larry’s clients include Harley-Davidson, the National Apartment Association, the Royal College of Nursing, Southwest Airlines, American Express, McDonald’s Corporation, Federal Express, the U.S. Bureau of Land Management, and the American Health Care Association.
Additionally, Larry has eight years of real life experience as a manager in private sector health care and in city government, and 18 years as president of his own consulting firm. All this gives Larry the respect and credibility audiences require. His down-to-earth, humor-packed delivery style seals the deal for them.
The bottom line is that Larry Johnson will make your meeting a success, and make you look like a hero for hiring him.
Programs with Brief Descriptions:
- Absolute Honesty: Building a Strong Team Culture That Values Straight Talk and Rewards Integrity
Let’s face it. Straight, honest, no nonsense communication in organizations today is more rare than common. Whether it’s fear of reprisal, natural timidity, or not wanting to hurt someone’s feelings, many of us avoid telling the truth when the truth needs to be told. The same applies to many of those who work for us.
Based on Larry’s book, Absolute Honesty: Building A Corporate Culture That Values Straight Talk and Rewards Integrity, Larry shows you how to enhance your leadership skills by establishing a new standard of communication – a standard that encourages creativity through candid discussions, frank expression of ideas, and healthy debate. A standard that tells the truth, doesn’t mince words, and is guided by a clear sense of right and wrong.
- Destroy The Status Quo: How to lead change in a changing world.
To be successful in today’s world, organizations face the need to do more with less, innovate constantly, try new strategies, and continually improve process and product. Your customers demand it, and if you don’t give it to them, your competitors will.
The reality is that you must continually regenerate or you will degenerate. This means that everyone in your organization must embrace change.
In this content-rich presentation, Larry Johnson will give you practical tools to:
- Encourage innovative thinking
- Create a culture where challenging the status quo is the norm
- Capture commitment of those who are asked to change
- Gain insight into your own resistance to change
- Apply the model of “Pain Management” to the change process
- Help people elevate gripes to goals
- Motivate foot-draggers and nay-sayers
- Winning The Word of Mouth Game
More than anyone else, it is the people who interact with customers every day who determine whether customers will stay loyal or go elsewhere. This
presentation gives those people the tools and insights to deliver a level of service that will create positive experiences for customers each and every time.
You will learn how to:
- Speak from the heart because the best service comes from those who care.
- Turn complaints into “opportunities to shine.”
- Understand why customers leave and why they stay.
- Manage the “Critical Moments” that make or break the deal.
- Analyze how good-will can be lost or gained with a gesture.
- Use policy & procedure to solve problems rather than worsen them.
- Give customers bad news while minimizing negative results.
- Add value by going the extra mile.
- I’m Their Leader So Where’d They Go? How to influence and inspire people to excel.
Using research and examples from the real world, Larry shows the Audience what it means to be a leader - one who inspires others to be the best they can be; one who earns the trust and loyalty of followers; one who creates value for the team, the organization and for society.
Larry points out that leadership is not reserved for those in positions of authority – that some of our greatest leaders had no authority at all.
What they did have was integrity, honesty, perseverance and the willingness to lead by example in doing extraordinary things.
- TGIM – Thank Goodness It’s Monday: How to turn your employees on so they won’t turn over on you.
This fast-paced, content-packed, humor-laced session shows participants how to reduce employee turn-over, increase employee productivity and enhance employee morale. The program is based on the premise that happy, turned-on employees provide the best service to customers. TGIM gives participants easy-to-use tools to help them motivate their employees to be those happy, turned on service providers every business needs.
You will learn how to get the most from your team by:
- Varying your approach to each person
- Applying the critical do’s and don’ts of team motivation
- Stretching your trust level to help your team grow
- Identifying what makes each individual strive to exceed herself or himself
- Giving your team a therapeutic taste of terror for which they will thank you
- Lifting your team’s sights while expanding your own
- There Is No They: one family’s journey through the healthcare system
While on a bicycling vacation in 2003, CJ, who is Larry’s wife and life-partner of 37 years, was involved in an accident that changed their world. Despite wearing a helmet, CJ sustained a closed-head injury that put her in a coma for eight weeks, and a persistent vegetative state for seven months. Going from intensive care to skilled nursing to home healthcare, CJ and Larry have experienced firsthand what it’s like to be health care customers.
In this dynamic, humorous, and heart-felt presentation, Larry and CJ share their story. It’s a story of frustration and reward, despair and hope, tragedy and joy. It’s a story that gives audiences insights into how customers view the services they get in the health care system. It’s also a story that will touch their hearts and make them glad they have chosen to work in this very noble field.
Client Testimonials:
"The standing ovation you received said it all. What a great keynote speech!! You absolutely blew our Account Managers out of the water. Your speech was a huge contribution to the success of this year's annual sales meeting..."
-- Roderick F. Ganiard, Jr. Vice President of Sales, The HON Company
"Harley-Davidson dealers are a tough crowd to please. You speak their language, you address their issues, you do it with down-to-earth humor and energy - and they love you for it. ...Thanks for a great job."
-- Willie Keith, World-Wide Manager of Dealer Training, Harley-Davidson Motor Company
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